Cookies Policy

1. Introduction

• — This Policy applies globally to all users of uSign AI's websites, web applications, and mobile platforms, including those in the EEA, UK, California, and other jurisdictions subject to international privacy regulations (GDPR, CCPA/CPRA, etc.).
• — By continuing to use our platform after being presented with our cookie banner, consent manager, or updated policy notice, you explicitly accept this Cookies Policy. If you do not agree, you must adjust your cookie settings or discontinue use of our platform.
• — To the fullest extent permitted by law, uSign Inc. disclaims all liability for any direct or indirect damages arising from the use, refusal, or malfunction of cookies or tracking technologies implemented on our platform. Use of uSign AI implies waiver of any cookie-related liability, except where explicitly prohibited by law.

2. What Are Cookies?

• — Cookies are small text files placed on your device to recognize it, store preferences, and track interactions across sessions or pages. They enable secure logins, maintain session information, analyze performance, and deliver targeted content.
• — This policy also covers related technologies such as web beacons (pixel tags), tracking pixels, local storage (HTML5, IndexedDB), JavaScript tracking scripts, and SDKs used in mobile apps. These are collectively referred to as "cookies and tracking technologies."
• — Cookies may be first-party (set and managed by uSign Inc.) or third-party (set by service providers such as analytics, support, or payment processors). While we contract only with reputable vendors, we do not control the cookie behaviors or data policies of third parties. Users are encouraged to consult the privacy policies of these services for more information.

3. Why We Use Cookies

• Functional Purposes: Cookies enable and support the secure, stable, and consistent operation of the uSign AI platform. This includes maintaining login sessions, preserving language and display settings, and ensuring platform integrity. Blocking or disabling these cookies may severely impair your ability to use the platform effectively.
• Analytical & Performance: We use cookies to gather aggregated usage data and technical diagnostics, understand how users interact with the platform, identify usability issues, and optimize performance. Analytics are often provided by trusted third-party services and are anonymized or pseudonymized wherever legally required.
• Personalization: Certain cookies allow us to personalize the user interface, suggest features, display relevant notices, and remember document-related actions to enhance your productivity and experience.
• Marketing & Advertising: In specific use cases, uSign AI may use cookies to track the effectiveness of digital campaigns, limit duplicate ad displays, and retarget visitors with relevant messaging, only where permitted and with user consent. We do not sell personal information derived from cookies, and all advertising cookies require opt-in consent in accordance with GDPR and opt-out options under CCPA/CPRA.

4. Types of Cookies We Use

• Strictly Necessary Cookies: Essential for service operation, such as authentication, security, and fraud prevention. Disabling these cookies would break core functionality, including the ability to securely sign in or execute digital signatures.
• Performance & Analytical Cookies: Collect information about how users interact with the platform to improve functionality, monitor page load times, and generate anonymized usage statistics. Examples include Google Analytics and Heap Analytics.
• Functionality Cookies: Remember user preferences and settings, such as language, timezone, dashboard layout, and dismissed alerts. Disabling them may degrade the user experience but will not prevent use of the platform.
• Targeting/Advertising Cookies: Used for marketing and advertising purposes, such as retargeting and campaign measurement, only with user consent. Examples include Facebook Pixel and Google Ads conversion tags.
• Third-Party Service Cookies: Cookies from integrated services including Google SSO for authentication, Stripe for payment processing, and other AWS-hosted service integrations that enhance platform functionality.
• Session vs. Persistent Cookies: Session cookies expire when you close your browser or log out, while persistent cookies remain on your device for a specified duration or until manually deleted. Consent status is stored for up to 12 months.

5. Legal Basis for Using Cookies

• GDPR Compliance: We obtain explicit, informed consent before placing any non-essential cookies on your device. Strictly necessary cookies are used based on legitimate interest. You may withdraw your consent at any time.
• CCPA/CPRA Compliance: California residents are provided with notice at collection and the right to opt-out of sale or sharing of personal information. We honor browser-based Global Privacy Control (GPC) signals as an opt-out preference for data sharing and advertising cookies.
• Other Jurisdictions: We comply with global norms of transparency, notice, and consent, tailoring consent behavior by regional best practices (e.g., PIPEDA, LGPD, PDPA).

6. Cookie Consent Mechanism

• — When you first visit the uSign AI website or use our platform, you will be presented with a clear cookie banner that explains our use of cookies, offers links to this full Cookies Policy, and allows you to accept, reject, or customize your preferences. Until you provide consent, only essential cookies will be loaded.
• — For users in GDPR regions, non-essential cookies are disabled by default and require opt-in consent. Consent choices are stored for up to 12 months and may be withdrawn at any time.
• — For users in CCPA/CPRA regions, we implement an opt-out model and provide a "Do Not Sell or Share My Personal Information" link where applicable.
• — You may revisit and change your cookie preferences at any time via the "Cookie Settings" link in the website footer or your account dashboard.

7. Managing or Disabling Cookies

• — You can manage or disable cookies through your browser or device settings. Blocking cookies entirely may prevent login, signing documents, or accessing secure features. For more information, see your browser's help documentation.
• — We provide an in-platform "Cookie Settings" interface, accessible at any time, to review and update your preferences. Changes take effect immediately and are honored for all future interactions.
• — Disabling certain cookies may affect the availability, functionality, or performance of our services. uSign Inc. is not liable for any service limitations, interruptions, or data loss that occur as a result of user-initiated cookie deactivation.

8. Third-Party Cookies and Embedded Content

• — uSign AI integrates with trusted third-party services including Google Analytics and Google SSO for authentication, Stripe for secure payment processing, Twilio for SMS communications, Intercom for customer support, and various AWS services for hosting and infrastructure to enhance user experience, enable payments, provide analytics, and deliver dynamic content. These third parties may place their own cookies or tracking technologies on your device, over which uSign Inc. has no direct control.
• — We strongly recommend reviewing the privacy and cookie policies of these third parties for full transparency. Any data collected by these third parties is governed solely by their respective policies.
• — By continuing to use uSign AI, you acknowledge and agree that third-party cookies may be activated based on your interaction with certain features or embedded services. You may restrict or block third-party cookies using your browser settings or via the uSign AI cookie preference center.

9. International Data Transfers and Cookies

• — Data collected via cookies may be transferred to and processed in jurisdictions outside your country of residence, including the United States through our AWS infrastructure, Canada, Europe, and other regions where our service providers (Google, Stripe, Twilio) operate their services.
• — For users in the EEA, UK, and Switzerland, we ensure that any transfer of cookie-related personal data outside these regions complies with applicable data protection laws, including the use of Standard Contractual Clauses (SCCs) and other approved mechanisms.
• — By continuing to use our Services and consenting to cookies, you acknowledge that your data may be transferred and processed outside your country in accordance with this section and applicable law.

10. Data Retention Related to Cookies

• — uSign AI retains data collected through cookies and similar tracking technologies only for as long as necessary to fulfill the purposes outlined in this policy, while remaining fully compliant with applicable laws such as the GDPR, CCPA/CPRA, and the ePrivacy Directive.
• — Session cookies expire automatically when you close your browser or log out. Persistent cookies remain on your device for a defined period or until manually deleted. Consent and preference cookies are re-evaluated every 12 months or upon major policy updates.
• — To demonstrate compliance, uSign AI stores anonymized logs of user cookie choices for up to 12 months, including timestamp, cookie categories selected, and browser/device identifiers. These logs are stored securely and accessible only to authorized personnel.

11. Children's Data and Cookies

• — uSign AI does not knowingly collect, store, or process personal data from children under the age of 18 through cookies or any other automated tracking technologies. Our platform is designed for professionals, businesses, and adults legally authorized to enter into binding agreements, including electronic signatures.

12. Changes to This Policy

We may update this Cookies Policy from time to time. Significant changes will be communicated via email, platform notifications, or an updated banner. Please review this policy periodically for the latest information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Cookies Policy or your cookie preferences, please contact us at support@usign.com.

© 2025 uSign Inc. All rights reserved. This Cookies Policy is based on industry standards and incorporates best practices from leading eSignature providers such as DocuSign and BoldSign. Unauthorized reproduction or distribution is prohibited.