Analytics Policy
At uSign, we prioritize user privacy while utilizing analytics solely for service improvement and security enhancement. This comprehensive Analytics Policy details our approach to data collection, usage, and protection measures.
Last Updated - February 10, 2025
Data Collection Principles
We collect anonymous, aggregated usage metrics such as page visit frequencies, system performance data, and general interaction patterns. Important notice: We do not track individual users or collect personally identifiable information through our analytics systems. Our collection methods are GDPR-compliant and follow industry-standard privacy practices. All collected data is automatically anonymized before processing.
Data Usage and Processing
The anonymous data we collect serves exclusively to improve our platform's functionality, optimize performance, and enhance security measures. This includes system stability monitoring, identifying potential security vulnerabilities, and analyzing aggregate usage patterns to optimize user interface elements. We maintain strict internal policies preventing the use of analytical data for user profiling or marketing purposes. Our processing methods comply with ISO 27001 standards and other relevant security frameworks.
Data Protection Measures
We implement multiple layers of security controls, including but not limited to: industry-standard encryption protocols, secure data transmission channels, regular security audits, and strict access controls. All analytical data is stored in secure, SOC 2 compliant facilities with continuous monitoring. Our security measures are regularly updated to address emerging threats and maintain compliance with international data protection standards. We retain analytical data only for the duration necessary for system improvement purposes, after which it is permanently deleted through secure methods.
Third-Party Analytics Integration
While we may utilize third-party analytics providers to process our anonymous data, we carefully select partners who maintain equivalent or superior security standards. These providers are contractually bound to process data solely for authorized purposes and are regularly audited for compliance. We maintain detailed records of all third-party data processing activities and ensure they align with our privacy-first approach. Users can be assured that their document contents and personal information are never exposed to analytics systems or third-party providers.
Transparency and Control
We are committed to maintaining transparency regarding our analytics practices. Users may opt out of non-essential analytics collection through their account settings. For detailed information about our analytics practices or to exercise your data rights, please contact our Data Protection Officer at privacy@usign.com. We regularly review and update this policy to reflect changes in our analytics practices and ensure continued compliance with evolving data protection regulations.